Real life can sometimes have unexpected disruptions. From surprise doctor appointments, unexpected medical bills and even prescription changes, understanding what your plan covers or doesn’t cover can be confusing, time-consuming and overwhelming.
Good news – confidential support and expert guidance is available to help you navigate your medical coverage.
What is Health Advocate?
Health Advocate is a confidential no-cost-to-you service and one of the nation’s leading healthcare advocacy and assistance companies. It provides you and your whole family with personalized, expert care and the support you need to take control of your health and well-being.
The best part is that this service is available to you automatically when you enroll in medical plans through ADP TotalSource®. Now that you have an idea of what Health Advocate is, let’s look at some ways it can be helpful to you.
1. Personalized help navigating a complex healthcare system
Let’s face it – taking care of ourselves can be complicated. There are insurance rules, provider networks, referrals, billing codes, paperwork … the list goes on.
Having a dedicated professional helping you navigate challenges can eliminate frustration and confusion. Health Advocate assigns a dedicated personal health advocate that understands the various health conditions, diagnoses and treatments that come with healthcare, so you can explore the latest treatment options.
Bottom line – Health Advocate helps you take the complexity out of care, so you have more time to focus on your health and not the logistics.
2. Support for medical billing and resolutions
An unexpected medical bill. A denial of coverage. Confusing explanation of benefits. One, or all of these, can be a major source of both emotional and financial stress, made worse if you don’t have a support system to get through it.
The Health Advocate team can work directly with healthcare providers and insurance companies on your behalf to research errors or discrepancies and resolve when possible. This can help reduce your financial stress while building confidence that your bills are accurate and fair.
Bottom line – you spend less time going back and forth with insurers, and have peace of mind that someone is asking the right questions on your behalf.
3. Help finding the right doctors and care options
It can take time to review in-network options to find providers, plan out appointments, set up new medications and more.
Imagine the relief of having professional guidance connecting you to the right in-network doctors and specialists, as well as helping you with appointments and transferring records. Health Advocate can also help connect you with leading specialists if you need second opinions or support for pre-authorizations.
Bottom line – using Health Advocate can help you reduce trial and error in finding the right doctor and facility for you, giving you faster access to care, better informed healthcare decisions, and confidence in your choices.
Keep in mind that provider access and coverage details will vary by plan, so be sure to refer to your Certificate of Coverage (COC) document, which you can find on your carrier’s website or through their mobile app for more information.
4. Confidential support for you and your family
Having a trusted source to discuss any health concerns or issues can ease anxiety, which can go a long way towards feeling confident about health decisions.
Supporting you and your family, Health Advocate provides confidential assistance that covers both health and benefits needs, giving you one resource that covers the entire family.
Bottom line – one point of contact eases current health concerns or challenges, while keeping your personal information safe, secure and discreet.
5. Expert guidance through difficult health events
The weight of major medical diagnoses, hospitalizations and life transitions can often feel overwhelming and isolating, spilling into your workday, causing distractions, loss of productivity and increased stress on top of an already stressful situation.
Health Advocate can help remove these major burdens by:
- Handling time-consuming phone calls, research and follow-ups
- Providing ongoing guidance, education and emotional support
- Reducing anxiety around health concerns and issue
- Delivering a consistent point of contact during difficult times
Bottom line – you get a compassionate partner who not only gives practical support to gain a better understanding of your care options and what next steps are available.
An Additional Benefit to Your Coverage
Taking advantage of Health Advocate gives you a dedicated professional to help go over your benefits and explore options for the best way to use your coverage.
Your benefits should keep pace with you, your life and your needs. Health Advocate can help. To learn more about Health Advocate, visit their website or you can register here and use Registration Code WY5U98L to set up a free account.
You can also give them a call at 866.695.8622.
For full details about your benefits, including eligibility and available services, please refer to the Summary Plan Description (SPD), which governs the terms of your coverage. Another way is by contacting our MyLife Advisor team at 800.554.1802.
For information about your specific medical plan, please visit the carrier’s member services website or mobile app.
