The top 3 benefits you don’t want to miss

When you think of “benefits,” you probably think of medical insurance and maybe even 401(k)s. But thanks to your employer’s partnership with ADP TotalSource®, you have access to a whole range of other benefits that can help you live your happiest, healthiest life — many of which are free to you and your family! Here are the top three additional benefits available.

1. LifeCare®

LifeCare is an Employee Assistance Program (EAP) that provides around-the-clock support.

Counseling: Your mental health is more important than anything else. If you or a loved one are struggling with life changes, relationships, work-life balance, depression or anxiety, you don’t have to go through it alone. LifeCare’s local, licensed, certified counselors are on-call and ready to help you work through whatever is on your mind. You and your family members can contact LifeCare at 1-866-574-7256 for three free, confidential counseling sessions. (Don’t forget to mention ADP TotalSource!)

Now more than ever, we encourage you to take care of yourself, listen to yourself, and reach out for help when you need it.

Childcare and parenting: Parents—we are so impressed with you. You’re experiencing a ton of new challenges in the face of the coronavirus (COVID-19), and LifeCare specialists are here to support you. Get referrals to childcare options, adoption resources, prenatal and breastfeeding programs, and education and recreational programs.

Senior care: Taking care of an older person can be stressful. It’s hard to know what to expect and how to prepare for the future. Specialists can provide information about senior housing options, home care and home safety resources, retirement planning resources, and how to address caregiver issues.

Legal and financial: Find peace of mind with referrals to legal counsel, financial planners, financial counselors to assist with debit or credit management, and resources to help with legal document preparation and estate planning. You are eligible for a free 30-minute legal consultation on three legal matters per year, and a free 30-minute consultation on three financial issues per year.

Home and personal: LifeCare is here to help with your home and personal needs. Tap into a network of contractors and home repair specialists, pet care resources, and relocation or moving services.

LifeMart: Dive into thousands of exclusive savings, available only to ADP TotalSource clients and employees. You’ll find discounts on top brands and local retailers — and everything from hotel stays to seasonal décor!

To take advantage of these LifeCare services, call 1-866-574-7256 or log into ADP TotalSource® and click Myself > Benefits Program > Life Management > EAP portal.

2. Telehealth

Thanks to telehealth, you can now receive expert health care, consultation and even certain prescriptions in a safe, convenient and 100% virtual environment. That means managing your health care needs anytime, anywhere.

We’re also happy to share that a telehealth visit is the same cost as an office visit or lower. In fact, many carriers offer free virtual visits for COVID-19 diagnosis, which can be a great way to limit your in-person testing and save time and money.

Here are just a few of the benefits you can enjoy with telehealth:

  • Increased access to care, without having to wait for appointments in your doctor’s office
  • Affordable options to help reduce health care costs
  • Diagnosis and treatment for a wide range of conditions
  • Improved patient engagement and satisfaction
  • Doctors can view patients, write prescriptions and follow health care guidelines as they would in a typical office setting
  • 100% virtual follow-up visits

To learn more about the telehealth program available to you, head to your medical carrier’s website today. Not sure who your carrier is? Just check your benefits statement on the ADP® Mobile App or on My TotalSource.

3. Health Advocate

If you’re enrolled in an ADP TotalSource medical benefits plan, we’ve got great news. You and your family are automatically eligible for Health Advocate — a program that works to cut your costs and make your life easier.

Simply log onto and use the free online tools to find the right doctors and hospitals, schedule tests and appointments, learn more about health conditions, research the latest treatments, resolve billing and claims issues, and more.

You can also lower your bills with the medical bill saver. Here’s how it works.

  • First, you give Health Advocate your medical and dental bills of $400 or more.
  • Then, they contact your provider to negotiate a discount.
  • If they’re successful, they share in 25% of the savings. If they’re unsuccessful, you pay nothing!
  • Once an agreement is made, Health Advocate obtains provider sign-off on payment terms and conditions.
  • You get an easy-to-read savings statement summarizing the outcome and payment terms.
  • That’s it!

Please note that some states may have restrictions in place that impact Health Advocate’s ability to negotiate medical bills. These rules are subject to change by state. Negotiation of fees related to Medicaid or Medicare are prohibited by federal law.

To get started, head to or call 866-695-8622. You can also email any specific questions about the program to

We hope you’ll take advantage of these top three additional benefits!

Here’s to a healthier, happier work-life.

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